For Original Helium Hotspots, firmware updates are pushed over port 443, so that port should always be open Outbound. You should check with the Maker to see which port they use to push firmware updates to ensure they can be received.
Please also verify with the Maker if they require any specific ports for connecting to the Hotspots for support.
Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times connection issues may be caused by a router configuration or the internet is offline.
If none of the below resolve Hotspot connection issues, please visit the #hotspot-issues channel in the Helium Discord.
Check the internet connection confirm that the connection to the Internet from the Hotspot's location using a home computer or phone on the same network. If other devices can not connect to the Internet, contact the Internet Service Provider for additional assistance.
Check the cables if using Ethernet, make sure the Ethernet cable is securely plugged into the Hotspot and internet provider modem. Ethernet cables can fail from time to time, so trying a different cable may correct some problems.
If using Wi-Fi, confirm that the WEP or WPA security password. Contact the manufacturer of the equipment directly if unsure how to operate or access the wireless modem.
Modem or Router Issues
If other devices are able to connect to the internet, power cycle the router. Unplug the Hotspot and router from power for 2 minutes. Then, plug them back in and recheck the Internet connection.